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Location: Hong Kong
Work interests: Customer experience management, hospitality, tourism, organizational culture, exponential organizations
Affiliation/website: https://www.linkedin.com/in/carmenclam
Preferred contact method: Any
Preferred contact language(s): English
Contact: carmenc.lam@polyu.edu.hk
Favourite publications: Journal of Travel and Tourism Marketing Annals of Tourism Research Tourism Management Journal of Travel Research
Work interests: Customer experience management, hospitality, tourism, organizational culture, exponential organizations
Affiliation/website: https://www.linkedin.com/in/carmenclam
Preferred contact method: Any
Preferred contact language(s): English
Contact: carmenc.lam@polyu.edu.hk
Favourite publications: Journal of Travel and Tourism Marketing Annals of Tourism Research Tourism Management Journal of Travel Research
Founding Member
Location: HK
Work: Doctor of Hotel & Tourism Management
Affiliations: Hong Kong Polytechnic University School of Hotel and Tourism Management
Favourite Publications: Journal of Travel and Tourism Marketing Annals of Tourism Research Tourism Management Journal of Travel Research
Work: Doctor of Hotel & Tourism Management
Affiliations: Hong Kong Polytechnic University School of Hotel and Tourism Management
Favourite Publications: Journal of Travel and Tourism Marketing Annals of Tourism Research Tourism Management Journal of Travel Research
Description
An experienced customer experience, hospitality and tourism marketing practitioner who leverages data for insight and intelligence to understand human behavior and to develop action plans.
